This privacy notice explains how we collect, use and protect your personal information when you use our website. We may update this notice from time to time, so please check back periodically.
1. Who We Are
Claims Helper is a trading style of CleaverCo Ltd (Company No. 13432679).
We are not a regulated claims management company. We provide guidance and tools for you to prepare your own complaints.
For data protection purposes, CleaverCo Ltd is the “data controller” of the personal information collected through this website. We are registered with the Information Commissioner’s Office (ICO).
2. What Information We Collect
When you use our website, we may collect the following types of data:
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Identity Data – your name, date of birth (if entered on forms).
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Contact Data – email address, postal address, phone number.
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Case Information – details you provide in forms (e.g. lender details, finance agreement information) so that we can generate your complaint letter.
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Technical Data – your IP address, browser type, and site usage information (via cookies – see Cookie Policy below).
We do not knowingly collect information from anyone under 18.
3. How We Use Your Information
We will only use your personal data to:
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Provide you with tools and services you request (e.g. generating complaint letters).
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Email you the documents you request.
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Carry out a credit check (only if you give us permission).
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Contact you if you’ve opted in to receive updates or marketing (you can opt out at any time).
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Improve our website and services.
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Comply with any legal obligations.
We will not sell your data to third parties.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
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Consent – when you provide your details via our website forms, opt in to marketing, or agree to a credit check.
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Legitimate interests – to improve our site and services.
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Legal obligations – if we are required to retain or disclose certain data.
5. Sharing Your Data
We may share your data with:
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Our service providers (e.g. website hosting, email systems).
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Third party credit check providers – only if you have given us explicit permission.
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Regulators or legal authorities if required by law.
We do not share your details with claims management companies or law firms.
6. Data Security
We use appropriate technical and organisational measures to protect your data. However, transmission over the internet is never 100% secure.
7. How Long We Keep Data
We will only retain your personal data for as long as necessary to provide the services you request or as required by law.
8. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction of your data if inaccurate.
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Request deletion of your data (“right to be forgotten”).
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Object to or restrict certain processing.
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Withdraw consent to marketing or credit checks at any time.
You can exercise these rights by contacting us at DataProtection@claimshelper.co.uk.
9. Cookie Policy
Our site uses cookies to distinguish you from other users. This helps us to provide a better experience and improve our services. Cookies are small text files placed on your device.
We use the following types of cookies:
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Essential cookies – required for the website to function (e.g. security, session management).
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Performance cookies – help us understand how visitors use the site (e.g. Google Analytics).
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Functionality cookies – remember choices you make (such as preferences).
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Advertising cookies – if enabled, may be used to deliver relevant adverts or measure campaign performance.
You can manage or disable cookies at any time in your browser settings. Please note that some parts of the site may not work properly without cookies.
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
Last updated: September 2025